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IT Help Desk Associate

Posted: November 15, 2021

Resolve to Save Lives

Resolve to Save Lives is an initiative of Vital Strategies with a mission to prevent 100 million deaths from heart disease and to make the world safer from epidemics. We are led by Dr. Tom Frieden, former director of the US Centers for Disease Control and Prevention. Resolve to Save Lives has been incubated by Vital Strategies, a US-based international public health organization working in more than 70 countries to strengthen public health systems and address leading causes of morbidity and mortality.

Resolve to Save Lives is transitioning to an independent public health organization in April 2022 to maximize global impact with speed, simplicity, and scale. Learn more about our work at

We believe our programs are strengthened when they are developed and supported by individuals with diverse life experiences, whose understanding of social and cultural issues can help make our work and workforce more inclusive. We encourage people of all racial, ethnic, economic, social, cultural, sexual orientation, and gender expressions to apply.

Vital Strategies and Resolve to Save Lives are committed to helping prevent the spread of COVID-19 and to protecting the safety of our employees. All U.S. employees will be required to be fully vaccinated unless the employee is approved for a reasonable accommodation due to a disability or a religious reason.

Overall Role

Resolve to Save Lives seeks a Help Desk Associate to serve as an integral member of a small IT unit. The position is responsible for tier 2 technical support and will work closely with external tier 1 support. Responsibilities include the installation and support of new and upgraded workstation hardware and software and ensuring its integrity and optimal operation. This position assists with recommending, implementing, and documenting new hardware and software solutions that improve the computing experience.

This full-time position is currently remote and has a salary range of $56,300 – $65,000. The incumbent will be expected to convene periodically for team meetings in NYC beginning in January 2022 and to work during US East Coast standard working hours.

Key Duties and Responsibilities

Required Qualifications, Experience and Skills

Professional certification

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